Terms & Conditions

Beevans Safaris & Tours (“Beevans Safaris”, “we”, “us”) is a safari and tour operator based in Kasarani Ruaraka, Nairobi, Kenya. These terms form the agreement between us and the person who makes a booking (“you”, the lead traveller) on behalf of everyone named on the booking.

By confirming a booking or paying a deposit, you confirm that you have read and accept these terms, our Cancellation & Refund Policy and our Privacy Policy, and that you are at least 18 years old and authorised to accept them for everyone in your group.

Sending an enquiry or booking request on our website does not create a booking. We reply with a tailored itinerary and a written quote, which is valid for the period stated on it. Prices are quoted per person in US Dollars (USD) or Kenya Shillings (KES) unless agreed otherwise.

Your booking is confirmed when we receive your deposit and send you a written confirmation. Accommodation, vehicles and activities are subject to availability until then.

• A deposit of 30% of the total trip price is due to confirm your booking.
• The balance is due 45 days before your start date. Bookings made within 45 days of the start date must be paid in full at confirmation.
• Payments can be made through our secure payment links, processed by Pesapal, by Visa, Mastercard, American Express, M-Pesa or other methods shown at checkout. Card details are entered on Pesapal's secure pages; we never see or store them.
• You will receive an emailed receipt for every payment, with a reference number. Please keep it for your records.
• Payments are charged in the currency shown on your payment request (USD or KES). Your bank or mobile-money provider may apply its own exchange rate or fees, which we do not control.
• If the balance is not paid on time, we may treat the booking as cancelled by you and apply the cancellation charges in our refund policy.

Your quote lists what is included, typically accommodation, meals as stated, transport in a safari vehicle, park entry fees and the services of a driver-guide. Unless stated, prices do not include international flights, visas, travel insurance, tips, drinks, personal expenses or optional activities such as balloon safaris.

Once your booking is confirmed we will not increase the price, except where governments or park authorities change park fees, taxes or levies after confirmation. In that case we will pass on only the actual increase and show you the official change.

If you want to change dates, accommodation or the itinerary after confirmation, tell us in writing. We will do our best to help; any extra costs charged by lodges, airlines or suppliers will be passed on to you. A change of start date by more than 30 days may be treated as a cancellation and new booking.

Cancellations by you are covered by our Cancellation & Refund Policy.

Safaris depend on weather, road and park conditions. Our guides may adjust routes or timings on the day for your safety or to improve game viewing. If a lodge becomes unavailable, we will provide accommodation of a similar or higher standard.

If we have to make a significant change before you travel, or cancel your trip for reasons other than events outside our control, you can choose an alternative trip or a full refund of all money paid to us.

• Valid passports, visas (for example the Kenya eTA), vaccination certificates and other travel documents are your responsibility.
• Please tell us about medical conditions, mobility needs or dietary requirements when you book, so we can plan for them.
• Follow your guide's instructions and park rules at all times. Wild animals are unpredictable; never leave the vehicle unless your guide says it is safe.
• Respect local laws, communities and cultures. We may end the trip of anyone whose behaviour endangers others, with no refund.

We strongly recommend comprehensive travel insurance covering cancellation, medical treatment, emergency evacuation and personal belongings from the moment you book. Many cancellation charges can be recovered through insurance.

We take care in choosing reliable lodges, vehicles and partners, and we are responsible for providing the services we have confirmed. We are not liable for loss, injury or delay caused by your own actions, by third parties unconnected with the services we provide, or by events outside our control.

Nothing in these terms limits liability that cannot be limited by Kenyan law, including liability for death or personal injury caused by our negligence.

We are not responsible for failing to perform or for delays caused by events beyond our reasonable control, such as natural disasters, extreme weather, epidemics, civil unrest, strikes, government action or airline failures. If such an event prevents your trip, we will work with you to rebook or refund whatever we are able to recover from our suppliers.

If something is not right during your trip, please tell your guide or call us straight away so we can put it right. If you are still unhappy, write to us at ekiptoo@beevanssafaris.com within 30 days of returning and we will respond within 14 days.

These terms are governed by the laws of the Republic of Kenya, and the courts of Kenya have jurisdiction over any dispute.