Last updated: 12 November 2026
We understand that plans change. This policy explains how to cancel or change a confirmed booking, the charges that apply, and how and when we refund payments. It forms part of our Terms & Conditions.
1.How to cancel
To cancel, the lead traveller must tell us in writing by email to ekiptoo@beevanssafaris.com (or by WhatsApp message to our office numbers). The cancellation takes effect on the date we receive it, and we will confirm it in writing together with any refund due.
2.Cancellation charges
The following charges apply when you cancel a confirmed booking. They are a share of the total trip price and depend on how much notice you give before your start date:
| Notice given | Cancellation charge |
|---|---|
| 60 days or more before the start date | 10% administration fee |
| 45 to 59 days | 30% of the total trip price |
| 30 to 44 days | 50% of the total trip price |
| 15 to 29 days | 75% of the total trip price |
| 14 days or less, or no-show | 100% of the total trip price (no refund) |
We refund everything you have paid above the cancellation charge. Where a lodge, airline or permit (for example gorilla trekking permits or domestic flights) is non-refundable under the supplier's own rules, that cost is also non-refundable and we will tell you about it when you book.
3.Changing instead of cancelling
If you can't travel on your dates, ask us about moving your trip before cancelling. Where lodges and suppliers allow it, we can transfer your payments to new dates within 12 months, charging only any price difference or supplier change fees.
4.If we cancel
If we cancel your trip for any reason other than your own failure to pay, or make a significant change you don't accept, you will receive a full refund of all money paid to us, or you may choose an alternative trip. If a trip is prevented by events outside our control (see our Terms & Conditions), we will offer new dates first and refund whatever we can recover from suppliers.
5.Unused services
No refunds are given for parts of a trip you choose not to use once it has started, such as missed game drives, meals or nights, or for leaving the trip early, unless the reason is our failure to provide the service.
6.How refunds are paid
- Refunds are paid back to the same card or mobile-money account you paid with, through our payment provider Pesapal, in the currency of the original payment.
- We process approved refunds within 14 business days. Card refunds can then take 5 to 10 business days to appear on your statement, depending on your bank.
- Mobile-money payments (such as M-Pesa) can only be reversed in full through Pesapal. Where a partial refund is due on a mobile-money payment, we pay it by M-Pesa or bank transfer to the account holder.
- Refunds are for the amount you paid in the original currency. We are not responsible for differences caused by exchange rates or charges applied by your bank or mobile-money provider.
- If you see a payment you don't recognise, or a payment was taken twice, contact us at ekiptoo@beevanssafaris.com and we will refund any duplicate payment in full.
7.Travel insurance
Cancellation charges can often be recovered from travel insurance. We strongly recommend taking out insurance when you pay your deposit, and we will give you the documents your insurer needs to process a claim.